The “Red Carpet Experience” Behind Black Tie Moving | Ellis Ishee
Moving is usually associated with boxes, trucks and stress. Black Tie Moving Co. wants it to feel a little more like a concierge service.
Ellis Ishee, President of Black Tie Moving Co. Nashville, joins Heart of the Gulch to discuss the business behind a nationwide moving and storage company that has built its identity around delivering what it calls the “red carpet experience.”
Black Tie Moving Co. Nashville President Ellis Ishee discusses the company’s red carpet moving experience and approach to customer service.
From residential moves and nationwide relocations to businesses, specialty items and high-profile clients, Ellis explains why the company believes customer service can completely change an experience most people dread.
Inside Black Tie Moving Co.’s Heart of the Gulch Interview
Welcome to Heart of the Gulch, a Nashville-based interview show featuring the artists, entrepreneurs, business leaders and personalities shaping Music City and beyond. Host and creator Tony Mendoza sits down with Black Tie Moving Co. Nashville President Ellis Ishee to discuss customer service, company growth and what it takes to stand apart in the moving industry.
It’s a different side of Nashville than the artists and songwriters usually featured on the show, but one that represents another important part of Heart of the Gulch: the people and businesses helping drive the city forward.
What Is the “Red Carpet Experience?”
Black Tie Moving was founded in 2012 with an idea that sounds simple: make moving better.
Heart of the Gulch host Tony Mendoza interviews Black Tie Moving Co. Nashville President Ellis Ishee about business and customer service.
The company handles residential and commercial moves, long-distance relocations, storage, specialty items and packing services, but Ellis explains that the service surrounding the move is just as important as getting everything from one location to another.
That’s where the company’s “red carpet experience” comes in.
The goal is to provide clients with a more personalized, concierge-style experience built around communication, preparation and customer care.
Moving Nashville — and Beyond
Black Tie Moving’s work isn’t limited to families changing homes.
The company also handles commercial and office relocations, custom crating for fragile items, storage solutions and moves involving high-profile clients who may require additional privacy and attention.
For businesses, that can mean coordinating a move while minimizing disruption. For families, it can mean having a team handle more of the packing and logistics surrounding an already stressful transition.
And with nationwide operations, the Black Tie model extends well beyond Nashville.
Ellis Ishee explains how Black Tie Moving Co. approaches residential, commercial and nationwide relocations.
Building Trust in a Stressful Business
Handing strangers virtually everything you own requires trust.
Ellis discusses how Black Tie approaches that responsibility through trained, background-checked teams, transparent pricing and an emphasis on taking care of the customer throughout the entire process.
The company has also earned A+ accreditation from the Better Business Bureau as it continues expanding its reputation in Nashville and markets across the country.
For Ellis, the differentiator ultimately comes back to something bigger than the truck.
It’s the experience surrounding the move.
Watch Ellis Ishee of Black Tie Moving Co. on Heart of the Gulch
Watch the full conversation with Ellis Ishee as he discusses Black Tie Moving Co. Nashville, the company’s “red carpet experience,” nationwide relocations, customer service and what it takes to build trust in the moving industry.
Tony Mendoza is the Nashville-based host and creator of Heart of the Gulch, featuring conversations with artists, entrepreneurs, business leaders and personalities shaping Nashville and beyond.
